All products are shipped via UPS Ground service. Express shipping options are not offered. Customers will receive confirmation of shipment as soon as orders are processed. Items ship within 24-48 business hours from receipt of confirmed payment.
We do not ship to PO boxes.
You may return your Element product for a full refund (exclusive of shipping charges) within 30 days of receipt. Any products held over 30 days may not be returned. Before returning any item, contact us in order to obtain a return authorization number (RAN). Include your original receipt with your return, and mark your RAN clearly on the outside of the package. Returns not bearing the RAN will be refused. Returned products must be clean, unused, uninstalled, and in their original packaging. No C.O.D returns accepted. If a return is required due to an error on our part, your shipping charges will be refunded.
Damaged Goods Claims for merchandise damaged during shipment must be made by the customer to the delivering carrier within three days. We cannot initiate claims for you. When packages appear damaged on arrival, state the condition of the package over your signature on the receipt. If damage is discovered after opening the container, notify the carrier immediately. We carefully inspect all products before shipment and provide all shipments properly packaged to the carrier.